Sukladno čl. 10 Zakona o zaštiti potrošača, Prodavatelj omogućuje svim Kupcima da svoje prigovore upute putem pošte na adresu Prodavatelja Šafram d.o.o., odnosno putem elektroničke pošte na adresu elektroničke pošte Prodavatelja Šafram d.o.o., te će Prodavatelj obavijestiti Kupca o zaprimljenom prigovoru. Na sve primjedbe i prigovore Prodavatelj će odgovoriti najkasnije u roku od 15 dana od dana zaprimljenog prigovora. Kako bi Prodavatelj sukladno članku 10. stavku 5. Zakona o zaštiti potrošača potvrdio primitak pisanog prigovora, a zatim i na isti odgovorio, Kupac treba navesti točne podatke za primitak istoga.
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